The Great Western Hospital

The Great Western Hospital 2021-09-03 Person 5 5 0

The Breast Care Centre are absolutely amazing and all the nurses have been so lovely to me. Nothing has been too much trouble, they have answered all my questions and also my husbands and we were never made to feel hurried, that they genuinely wanted to make sure that I was happy with every step of each procedure. They put me at ease at each step of the way. They always reaffirmed the fact that if I was ever worried to just call them. I cannot fault any of them. The lady in the nuclear department was the same as were the Day Surgery Unit and the Anaethetists especially when I said that i had Reynauds and was getting cold so they got me heated blankets, recovery were excellent too. I would not hesitate to recommend the hospital as I was very impressed with all the departments that saw me and all the nursing staff.

The Great Western Hospital 2021-07-20 Person 5 5 0

Susannah Corbett was absolutely amazing and worked so veryhardto help me. She was knowledgeable, focussed, friendly and a pleasure to work with

Nothing - Susannah was perfect

The Great Western Hospital 2021-07-13 Person 5 5 0

OMG I have nothing but positive things to say about the Hospital. They all care about you , from reception to the gentlemen that help you at the ticket machine when you don't know what you are doing! Thank you to the nice nurse who took my Covid test ! not easy when your a bit nervous. I personally have had experience with the breast clinic and all were absolutely amazing . Ms Anushka Chaudhry is just the best consultant and surgeon I have ever met who preformed my operation and I am very thankful I had such a caring surgeon to hand. The hospital is clean , friendly and just amazing . Don't be afraid to come here for treatment as you will be in the very best hands. So thank you all every single one of you xx

The Great Western Hospital 2021-06-30 Person 5 5 0

I had been waiting for gall bladder surgery for over a year because of COVID and what it did to our outstanding NHS. I had my operation yesterday and came home this morning. My reason for writing is to say a massive thank you to everyone I have seen during this time and there are many of them . I could not have had better care,every department there was the same ,every member of staff ,they all go above and beyond, so thank you GWH to each and every one of you ,the brilliant surgeons ,everyone else ,not forgetting the lovely Meldon team and the lady that took me down to the ground floor. I must also thank the lovely nurse who looked after me so well in recovery. I wish I could name you all.THANK YOU.

The Great Western Hospital 2021-04-17 Person 5 5 0

Every single member of staff I encountered was kind, gentle, respectful and friendly.

The Great Western Hospital 2021-02-23 Person 5 5 0

All staff were superb. The whole experience was extremely easy. All very efficient and friendly.

The Great Western Hospital 2021-02-16 Person 5 5 0

After years of suffering with hernias I finally made the decision to deal with them. I researched what was involved and the consultants available to carry out the procedure. Mr Nathan Coombs was recommended by a friend and I knew after my initial consultation with him that I would be well looked after. I am pleased to say I was correct. My surgery was held earlier this year, everything went as planned and I am delighted with the results. He and his team are outstanding. Every communication with his office was answered in a timely manner, he was accessible for last minute questions, right up to the evening before and my brief stay at the Ridgeway Hospital was very comfortable. I would not hesitate to recommend Mr Coombs.

The Great Western Hospital 2021-02-09 Person 5 5 0

the breast centre are fantastic always kind and understanding. i did have a negative experience with the ambulatory care, i went in with neutropenic sepsis when i was having my chemotherapy treatment, i was at the time extreemly ill, i had very loose bowels, i had no idea when my bowels would empty so i stayed close to the toilet, i had an accident whilst in their care, i had a young nurse come in and snapped at me "why didnt you go to the toilet" i was so embarassed, my husband said to her there is no bell to ring and i did come out to try to find a commode, she then left the room and my husband helped me to clean myself up, i do think that nursing staff need to understand that when you are ill you do not purposely mess yourself and then to be treated like this is not acceptable. just a thought for your training department.

The Great Western Hospital 2021-01-22 Person 4 5 0

Overall, I am very satisfied with the care my wife received after she gave birth to our son almost 5 years ago. The reason I am leaving this feedback is because I will always remember the particularly poor attitude from one member of staff during my wife's stay after giving birth. I had always intended to provide the feedback because it was so disappointing and it made its permanent mark on the occasion which I can never forget. At the time I had reported the attitude of this particular staff member to another. She quickly knew who I was referring to and gave me the blue iWantGreatCare.org feedback card to fill in, with the name of the member of staff I described written on the card. After doing some cleaning out today, I found the card once more and decided to finally give my feedback. So, my wife was recovering after giving birth to our first child in the Hazel ward. It was the morning and she was due to have her after-birth-mattress-protector thingy changed. I recall the member of staff being very solemn looking, and seemed to not be in the best of mood, as far as I can tell. We mentioned that the bed sheet also got slightly soiled over the night and asked for some clean sheets. She appeared to acknowledge the request somewhat with a glance, left the cardboard bed pan for my wife to use, and went away. During that period, my wife used the bed pan, and left it for disposal (I think that was what we were supposed to do. Is my wife expected to do that by herself the day after giving birth?) The lady returned with the clean sheets, placed them on the bed, and left. My wife and I looked at each other thinking, 'are we supposed to make the bed ourselves and dispose of the bed pan?' This was when I spoke to another member of staff about this person's attitude and behaviour. As I wasn't sure if I should be making the bed and disposing of the bed pan for my wife, I asked her if my wife and I were expected to do this ourselves. To which she said 'no.' The member of staff should have assisted with this and promptly had someone service this. As I mentioned, she quickly knew who I was referring to and gave me a feedback card with the person's name. I guess this person already had a reputation, hence the swift realisation. I understand that it could have been a one-off and the lady was just having an absolutely terrible day. However, from the reaction of the other member of staff, I wasn't too sure that was the case. It seemed to be something she had heard frequently. Anyway, the name I was given was 'Tracy Whitmore (HCA).' Hopefully, my feedback may lead to her receiving some additional training to improve her customer service skills, and any other areas that have been identified as below par. While writing this, I wasn't sure about going through with it, as she could honestly have been having a nightmare of a day, but I thought I should just get off my chest and put it out there in case it is an ongoing thing that needs dealing with, or closer observation. I would not like anyone else to experience what we did after such an exhausting night. Well, after getting that out of the way, the overall experience was amazing. The majority of staff were unbelievable. So friendly and kind, even when things were absolutely hectic in the ward, they had a smile and softness in their voice that relaxed you. Truly, truly grateful for the midwives and all the other staff members that helped us get through the occasion. We had our second child there just over a year ago now and they were just as brilliant. Thank you!

We were in the four-bedded bay room after the birth of our first child. One thing I suggest would be to somehow make each bay a little more sound-proof. During our first stay, the gentleman in the bay across from us frequently complained to his partner about how we didn't know how to stop our newborn from crying, which I was able to overhear quite easily; despite his best effort at trying to whisper. This was another moment that will stick with me as a negative part of the experience. As a result, we paid for a private amenity room after my wife gave birth to our second. Maybe this was part of the plan to get those returning to pay for an amenity room? Anyway, definitely try to somehow make each bay a little more soundproof, if possible and feasible. All the best against the fight against COVID!

The Great Western Hospital 2021-01-22 Person 4 5 0

Overall, I am very satisfied with the care my wife received after she gave birth to our son almost 5 years ago. The reason I am leaving this feedback is because I will always remember the particularly poor attitude from one member of staff during my wife's stay after giving birth. I had always intended to provide the feedback because it was so disappointing and it made its permanent mark on the occasion which I can never forget. At the time I had reported the attitude of this particular staff member to another. She quickly knew who I was referring to and gave me the blue iWantGreatCare.org feedback card to fill in, with the name of the member of staff I described written on the card. After doing some cleaning out today, I found the card once more and decided to finally give my feedback. So, my wife was recovering after giving birth to our first child in the Hazel ward. It was the morning and she was due to have her after-birth-mattress-protector thingy changed. I recall the member of staff being very solemn looking, and seemed to not be in the best of mood, as far as I can tell. We mentioned that the bed sheet also got slightly soiled over the night and asked for some clean sheets. She appeared to acknowledge the request somewhat with a glance, left the cardboard bed pan for my wife to use, and went away. During that period, my wife used the bed pan, and left it for disposal (I think that was what we were supposed to do. Is my wife expected to do that by herself the day after giving birth?) The lady returned with the clean sheets, placed them on the bed, and left. My wife and I looked at each other thinking, 'are we supposed to make the bed ourselves and dispose of the bed pan?' This was when I spoke to another member of staff about this person's attitude and behaviour. As I wasn't sure if I should be making the bed and disposing of the bed pan for my wife, I asked her if my wife and I were expected to do this ourselves. To which she said 'no.' The member of staff should have assisted with this and promptly had someone service this. As I mentioned, she quickly knew who I was referring to and gave me a feedback card with the person's name. I guess this person already had a reputation, hence the swift realisation. I understand that it could have been a one-off and the lady was just having an absolutely terrible day. However, from the reaction of the other member of staff, I wasn't too sure that was the case. It seemed to be something she had heard frequently. Anyway, the name I was given was 'Tracy Whitmore (HCA).' Hopefully, my feedback may lead to her receiving some additional training to improve her customer service skills, and any other areas that have been identified as below par. While writing this, I wasn't sure about going through with it, as she could honestly have been having a nightmare of a day, but I thought I should just get off my chest and put it out there in case it is an ongoing thing that needs dealing with, or closer observation. I would not like anyone else to experience what we did after such an exhausting night. Well, after getting that out of the way, the overall experience was amazing. The majority of staff were unbelievable. So friendly and kind, even when things were absolutely hectic in the ward, they had a smile and softness in their voice that relaxed you. Truly, truly grateful for the midwives and all the other staff members that helped us get through the occasion. We had our second child there just over a year ago now and they were just as brilliant. Thank you!

We were in the four-bedded bay room after the birth of our first child. One thing I suggest would be to somehow make each bay a little more sound-proof. During our first stay, the gentleman in the bay across from us frequently complained to his partner about how we didn't know how to stop our newborn from crying, which I was able to overhear quite easily; despite his best effort at trying to whisper. This was another moment that will stick with me as a negative part of the experience. As a result, we paid for a private amenity room after my wife gave birth to our second. Maybe this was part of the plan to get those returning to pay for an amenity room? Anyway, definitely try to somehow make each bay a little more soundproof, if possible and feasible. All the best to the NHS with the fight against COVID!